Xerox FreeFlow® Print Server version 6.0 Uživatelský manuál stáhnout pdf (Strana 88)

7-10 System Guide

Troubleshooting

• Is the file a true TIFF, or is it a TIFF wrapped in a PostScript

wrapper?

• Did the PostScript error page list the error as “Decomposition

Task Failed” to indicate that the tags and compression formats

of this file are not supported?

• What type of client and application were used to submit the

file?

• Can the TIFF image be viewed using any software package?

• Does the error page list errors such as “image mask”,

“Xeroximage” or “image” to indicate that the FTP transmission

of the file has corrupted the TIFF image data?

• If the file has an orientation problem, has an attempt been

made to change the orientation using the Xerox Client

Software print command orientation switch?

• What compression format was used to compress the file?

• What dots per inch (dpi) resolution was used or intended for

the file?

PDF problems

The following questions may be helpful to ask when trying to

isolate a PDF problem:

• Was the PDF created from the original PostScript using the

latest version of Adobe’s PDF Distiller?

• Does the original PostScript file print correctly?

• Will all of the pages of the job open with Adobe Acrobat?

• What application and/or PDF software created the PDF file?

• With the printer’s error pages turned on, does the printer

produce a PostScript error page?

• Has the file been redistilled again using a newer PostScript?

• Are all of the document fonts downloaded and included within

the job?

• What was used to create the PDF? PDF Writer or Adobe’s

PDF Distiller?

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Xerox FreeFlow® Print Server version 6.0 Uživatelský manuál Strana 88